Job ID: 2406358
Location: ROCK ISLAND, IL, US
Date Posted: 2024-05-05
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Description

SAIC Is currently hiring a Computer User Support Specialist to support the US Army Corps of Engineers RITS Program.

Job Duties:

Provides support to end-users for PC, server, mainframe applications, and hardware.

Handles problems that the first-tier support staff is unable to resolve.

May interact with vendors, network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.

Simulates or recreates user problems to resolve operating difficulties.

Recommends systems modifications to reduce user problems.

Maintains currency and highest level of technical skill in field of expertise.

Performs technical, operational, and training support to users and technical teams, for PC desktop hardware, output devices, and software packages.

Install and test output devices, PC's, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.

Troubleshoots output devices, PC's, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves output device system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
Qualifications

Required Education and Experience:

• Associated degree with three years of experience; two years of experience in lieu of associates degree

Required Certifications:

• Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A CE, Network CE, SSCP, CCNA-Security certifications)
• Must obta in appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment.
• Must have valid driver's license.

Required Security Clearance:

• Interim Secret Clearance required prior to start with the ability to obtain a secret clearance

Required Skills:

• Experience supporting Windows 10, and MS Office 2013
• Experience using Remedy or a similar ticketing system.
• Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.

Desired Requirements:

• Experience maintaining Xerox, Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits)
• Prior USACE/ACE-IT experience
• Experience working in a DoD environment
• Experience supporting Office 365

SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.